Shipping Policy

At Jepayauto, we specialize in delivering quality products to customers in the United States through a streamlined dropshipping model from Hong Kong. We do not offer shipping within Hong Kong or to any countries other than the USA at this time.

1. Shipping Coverage:

Currently, we only ship to addresses within the United States.

We do not offer domestic shipping within Hong Kong or to other international locations.

2. Shipping Fee:

  • Standard Shipping (USA): Free of charge
  • Currency: USD ($0.00)

There are no hidden fees. All applicable taxes and shipping costs are included in your order total during checkout.

3. Handling Time:

  • Orders are processed within 2–3 business days (Monday to Friday, excluding holidays).
  • Once processed, the order is dispatched to our U.S. logistics partners for delivery.

4. Transit Time:

  • Estimated Delivery Time (USA): 15–20 business days
  • Delivery times may vary slightly depending on your location and courier service efficiency.

5. Cut-Off Time:

  • Orders placed before 6:00 PM EST (UTC -5) are processed the same business day.
  • Orders placed after the cut-off time will be processed the next business day.

6. Shipping Carriers:

We use reliable international and domestic carriers such as:

  • YunExpress
  • USPS
  • Other trusted logistics partners

Each shipment is tracked to ensure timely delivery and transparency.

7. Order Tracking:

  • Once your order is shipped, you will receive an email with your tracking number.
  • Tracking typically becomes active within 1–2 business days.
  • If you haven’t received tracking details within 7 business days, please contact us.

8. Order Confirmation:

After placing an order, you will immediately receive an order confirmation email. If you do not receive this email within a few minutes, please check your spam folder or contact us at [email protected] with the subject: “Order Confirmation Not Received.”

9. Order Verification & Cancellation:

We reserve the right to cancel or hold orders that:

  • Fail payment verification
  • Have incomplete or suspicious shipping information
  • Are flagged for potential fraud

We may contact you to verify your order details before dispatch.

10. Contact Us:

If you have questions about your order or shipping status, please reach out to:

Business Name: Jepayauto

Business Registration Number: 91320114MA27JQQR8K

Email: [email protected]

Phone: +852 6253 5664

Address: Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, 999077, Hong Kong

Customer service: Monday to Friday between 9:00 am to 6:00 pm